This notice explains how Frame & Focus handles personal data for website inquiries, booking coordination, event photography services, and related support. It follows the data lifecycle from collection through use, disclosure, retention, and deletion.
This introduction outlines how information is handled, what rights may apply, and where to direct policy-related questions.
We process the name, email address, phone number if provided, inquiry message, shoot requirements, and preferred date and session details submitted through our website or during booking. We also process limited technical data such as server request metadata and browser and device information to support site operation and security.
We receive personal data when a visitor uses the contact form, sends an email, calls us, or takes part in a planning call. Technical data is collected through normal website operation and local acknowledgement handling for form delivery.
Essential cookies support basic website functions, security, and form handling. Preference cookies remember privacy choices so the site can apply them on later visits. We do not treat analytics or marketing cookies as active unless they are separately confirmed.
We use only essential cookies needed for site operation and cookies that store privacy preferences. Where the browser allows it, users may block or delete cookies, but some site functions may then work less reliably.
We use personal data to respond to inquiries, review event details, prepare a coverage plan and quote, confirm booking and access arrangements, communicate about the session, curate and edit images, deliver the private gallery, maintain website security, and support technical delivery. We also use limited data to keep records needed for administration, compliance, and dispute handling.
We may share data with service providers that help us operate the website, manage communications, support technical delivery, or maintain security. These recipients are expected to use the data only for the assigned task and to handle it under appropriate confidentiality and security safeguards.
We may disclose personal data when necessary to comply with applicable law, respond to a lawful request, protect our rights, or address security and fraud concerns. Any disclosure is limited to what is reasonably necessary for the stated purpose.
Depending on the circumstances, a person may ask to access, correct, update, restrict, or delete personal data, or to object to processing that is no longer justified. We may need to keep certain records where the law or a legitimate operational need requires it.
To protect privacy, we may ask for enough information to confirm identity and understand the scope of the request. Once verified, we will review the request, explain any limits that apply, and respond through the same or another suitable contact channel.
Inquiry records, booking details, and related communications are retained for the period needed to manage the request, deliver the service, handle follow-up, and meet legal, accounting, or security requirements. When the relevant purpose ends, the data is deleted, anonymized, or archived in a limited form where retention is still required.
If we make a material change, we will update the notice on the website and may use a reasonable direct or site-based notice where appropriate. The updated version applies from the time it is posted unless a different effective date is stated.
